Managed IT & Maintenance
Managed IT Support & Maintenance Contract
Stop letting IT depend on individuals. With an SLA-backed, proactively monitored and reported managed IT model, your systems run smoothly while you focus on your business.
On-site support on Istanbul’s Anatolian side · remote support across Turkey
Who is this service for?
Managed IT support and maintenance is for organizations that want to turn IT from one-off firefighting into a regular, measurable and predictable service.
- SMBs that don’t want to build an in-house IT department
- Enterprises looking to offload their existing IT team
- Offices with 10+ computers or servers
- Businesses operating across multiple branches
- Organizations where IT issues depend on individuals and go unrecorded
Operational problems we solve
- Incidents aren’t logged; the same issue keeps recurring
- Servers, backups and firewalls aren’t checked regularly
- Every problem is asked to a different person; owner and timing are unclear
- User permissions and device inventory are scattered and uncontrolled
- IT costs are unpredictable; the budget can’t be planned
What the maintenance contract covers
Proactive Monitoring
Continuous monitoring of servers, network and critical systems — catching issues before they grow.
SLA-Backed Support
Predictable, reliable support with defined response and resolution times.
Remote + On-Site Support
Most issues solved remotely; on-site intervention when needed.
Periodic Maintenance
Updates, cleanup, backup checks and preventive maintenance routines.
Inventory & License Management
Regular tracking and reporting of device, user and license inventory.
Monthly Reporting
Transparent monthly report of work done, open risks and improvement suggestions.
Our maintenance-contract process
- 1
IT Check-Up (Current-State Analysis)
Your devices, servers, network, backups and security are assessed end to end.
- 2
Inventory & Risk Mapping
Device/user inventory and priority risks are identified.
- 3
Define Scope & SLA
Scope, response times and reporting are agreed together.
- 4
Proactive Monitoring Setup
Critical systems are put under monitoring; alerts and maintenance routines are set.
- 5
Monthly Reporting & Improvement
Regular reports plus continuous improvement raise your IT maturity.
What the contract delivers
- Device / user inventory and critical-system list
- Support scope and SLA document
- Proactive monitoring and alert configuration
- Monthly support and improvement report
On-site IT support on Istanbul’s Anatolian side
From our Sancaktepe base, we provide on-site periodic maintenance and rapid response for businesses across Ümraniye, Çekmeköy, the Dudullu/İMES industrial zone and the wider Anatolian side of Istanbul. We tailor support scope by sector for manufacturers, offices and healthcare; remote monitoring and support are available across Turkey.
Services we monitor under your maintenance contract
Frequently Asked Questions
How is the maintenance-contract price determined?
It depends on device/user count, server and branch setup, required response times (SLA) and on-site needs. That’s why we start with a free IT assessment and prepare a scope tailored to you.
Are SLAs (response/resolution times) included?
Yes. Clear response and resolution times are the core of the contract. Different SLA tiers can be defined based on how critical your operations are.
Can we use this service while we already have in-house IT staff?
Absolutely. In many organizations we work alongside the in-house team (monitoring, second-level expertise, extra capacity at peak times) — we relieve your team’s load rather than replace it.
Is the contract monthly?
We usually work on a monthly managed-service model; depending on needs, hourly support, fixed monthly support or project + maintenance hybrids are also possible.
Do you provide remote or on-site support?
Both. Most issues are resolved quickly remotely; for hardware and on-site needs we provide field support on Istanbul’s Anatolian side.
A free IT assessment for your company
Let’s assess your current IT setup together and prepare a maintenance scope and SLA tier tailored to you. Pricing is based on devices, users and SLA.