Industry Solution · Healthcare
IT Support for Clinics, Polyclinics and Private Practices
Two things are true at once in healthcare: patient data carries the heaviest protection duty, and when a system stops, the one waiting is a patient rather than a file. Infrastructure has to be built around both.
On-site across Sancaktepe, Ümraniye, Çekmeköy and Istanbul’s Anatolian side · remote support Türkiye-wide
Who is this for?
Built for healthcare providers with no in-house IT department, who nonetheless carry the same obligations as large institutions because they hold patient data.
- Private clinics and polyclinics
- Dental and oral health centres
- Imaging and diagnostic centres
- Single-physician practices and physiotherapy centres
- Multi-branch healthcare groups
What we find in healthcare practices
These patterns are specific to this sector; they have no equivalent in an ordinary office.
- Patient data carries special-category status, yet sits on an ordinary file server or an unprotected share
- The workstation attached to an imaging or laboratory device runs an old operating system the vendor will not let you patch — and it sits on the same network as everything else
- When the appointment and records system stops, the waiting room fills up; there is no "tomorrow" to catch up in
- The imaging archive grows every year while the backup plan has not been revisited since day one
- The reception workstation handles appointments, internet, email and patient USB sticks at once — the most likely infection route
- Device vendors connect remotely, with no record of who connected to which machine and when
- Staff turnover is high and departing accounts stay open for months
- The practice may be small; the obligation is not
Which clinical need maps to which service?
In healthcare the order of priorities is different: data protection and network separation come first, continuity second. Each heading links to the relevant service page.
Patient data protection
Disk encryption, endpoint protection, firewall and per-user authorisation. For special-category data, applying the safeguard is only half the duty — who accessed what, and when, must also be recorded.
Records and imaging backup
Capacity-planned, multi-copy backup for patient records and a growing image archive, with regular restore testing. One copy always lives on media separated from the primary system.
Segmenting the device network
Unpatchable medical-device workstations are moved into their own network segment, closed off from the internet and the office network. It is the most practical way to reduce risk without touching the device.
Records system server
Correct sizing, resilience and branch connectivity for the server behind your appointment and patient-record software.
Appointment call traffic
IP PBX with call routing, voice menus, queue handling at peak hours and reporting on missed calls.
Support during clinic hours
A maintenance agreement with defined response times. No planned work while patients are being seen; response priority is built around those hours.
We work around your clinic hours
In healthcare you cannot say "the system will be back shortly". Planned work is placed outside consultation hours.
Morning consultation hours
The busiest and most fragile window of the day. No planned work — monitoring and response only.
Lunch break and after closing
Updates, backup verification and minor maintenance are scheduled here.
Weekends and closed days
Work requiring downtime: server replacement, network changes, device-network segmentation.
Device service calendar
When the manufacturer services a medical device, we handle its computer side the same day — two teams should not visit twice.
What you end up holding
- Inventory of devices, users and medical-device workstations
- Network segmentation diagram (which device sits in which segment)
- Backup plan and restore-test record
- Access matrix and an off-boarding checklist
- Remote-access logging scheme (who, when, which machine)
- Monthly support and improvement report
Where we can reach your clinic the same day
From our Sancaktepe base we serve clinics and practices across Ümraniye, Çekmeköy, Ataşehir, Kadıköy and Maltepe. Because on-site response time matters more in healthcare, same-day attendance can be committed in this area. Monitoring, backup management and remote support are available Türkiye-wide.
Frequently asked questions
What must be done differently for patient data?
Health data is special-category personal data and the expected level of protection is higher: per-user authorisation, encryption at rest and logging of access are the three practical headings. We build and document the technical side; legal characterisation and administrative obligations should be handled with your legal advisor.
Our imaging device runs a very old version of Windows. What should we do?
On most medical devices the operating system cannot be changed, and patching without vendor approval can void support. The right answer is not to update the machine but to isolate it: we move the device workstation into its own network segment, close its internet access and allow it to talk only to the systems it needs. That reduces the risk substantially without touching the device.
Do you also support the patient records software?
Licensing, versions and clinical usage belong to the vendor and to you. We are responsible for the layer underneath: server, database performance, network, backup and access. Most problems originate there; where needed we work alongside the software vendor.
Can you intervene while patients are being seen?
Yes — incident response does not wait for a quiet hour, and most issues are resolved remotely. What we separate out is planned work: updates, server replacement and network changes are moved outside consultation hours.
Our image archive is very large. How is it backed up?
An image archive behaves differently from ordinary files: it grows relentlessly, but old studies rarely change. So we separate the fast-changing data from the archive and place the archive on a cheaper, higher-capacity tier. Size is not the hard part; having actually tested the restore is.
Is remote access by the device vendor a risk?
Not in itself — being unlogged is. It should be visible when a session opened, to which machine and by whom, and it should close when the work ends. A permanently open remote desktop is one of the most common gaps we find in healthcare.
Let’s look at where your clinic stands
In a free IT assessment we review your device network, patient-data access, backup and continuity setup, and share the priority risks in writing.