Industry Solution · Facility Management
IT Infrastructure for Residential Complexes and Facility Management
In this business the team operating the systems can change wholesale by a single vote. The real risk is therefore not technical: a password nobody can hand over, camera footage nobody can retrieve, a contract with no clear owner.
On-site across Sancaktepe, Ümraniye, Çekmeköy and Istanbul’s Anatolian side
Who is this for?
For managements carrying several blocks, multiple technical systems and hundreds of resident records at once, without their own IT staff.
- Residential complex and apartment managements
- Professional facility management companies
- Business centre and office tower managements
- Portfolio companies managing several sites
- Complexes with underground parking and extensive common areas
What we find in facility management
Most problems come not from the equipment but from ownership: the system was installed and never handed over.
- The password for the camera recorder stayed with the previous management and nobody can reach the footage
- Retention was never questioned until an incident arose — by which time the footage was gone
- Cameras, lift panels and automation share one network, so reaching one means reaching all
- Dues and accounting software runs on the single PC in the management office, with no backup held by anyone
- Resident lists, phone numbers and debt information circulate in a shared spreadsheet
- The security post is staffed around the clock, but not by people who can troubleshoot
- When plate recognition or the barrier fails, who to call is not written down anywhere
- When management changes, access, contracts and passwords are not handed over and everything is rebuilt from scratch
Which site need maps to which service?
Here ownership and access order come first, technical improvement second.
Camera and resident data protection
Footage and resident records are personal data. Who may view what, how long recordings are kept and how access is logged are written down and then technically enforced.
Segmenting technical systems
Cameras, lifts, barriers and heating automation are placed in their own network segments so they cannot be reached directly from an office workstation.
Dues and accounting backup
Multi-copy backup of billing, collection and decision records, with at least one copy held off site.
Management office server
Shared file access, user accounts and application hosting lifted off a single PC into something manageable.
Security post and office support
Defined response times for a post staffed around the clock — non-technical staff are expected to report, not to resolve.
PBX and resident contact
IP PBX routing between management, the security post and technical staff, with a fault line and missed-call reporting.
We work around the management calendar
The year runs in defined cycles here, and planned work is placed against them.
Start-of-month dues period
Billing and collection peak. Accounting servers and printers are left alone.
Before the general assembly
Document, report and archive access becomes critical; backup and access checks are completed beforehand.
Management handover
A checklist governs the transfer of passwords, contracts and system access — the single most critical moment in this sector.
Seasonal transitions
Heating and cooling automation and outdoor equipment are reviewed beforehand; work needing downtime is planned here.
What you end up holding
- Technical system inventory (cameras, barriers, lift panels, automation)
- Network segmentation diagram
- Camera retention and access authorisation plan
- Dues/accounting backup plan and restore-test record
- Management handover checklist (passwords, contracts, access)
- Monthly support report
Where we reach your site — and portfolio management
We serve residential complexes and business centres across Sancaktepe, Ümraniye, Çekmeköy, Ataşehir and Maltepe. Camera and network work is done on site, while monitoring, backup management and most incident response run remotely. For companies managing several sites, the whole portfolio can be handled centrally.
Frequently asked questions
How long should we keep camera footage?
Technically it depends on disk capacity, but the better question is how long after the fact incidents reach you; retention should follow that. At the same time footage is personal data, so keeping it longer than needed is itself a risk. The right period is set by need and regulation together — confirm the legal side with your advisor.
Who should be able to access camera footage?
Access should be authorised per person and every viewing should be logged. The most common failure we see is a recorder running on one shared password that everyone knows. When a request arrives, you need to be able to show who viewed the footage and when.
How should systems be handed over when management changes?
This is the critical moment in the sector and it is usually unplanned. In the arrangement we build, access is tied to roles rather than individuals: when management changes, the people change and the system stays. The handover itself runs from a checklist covering passwords, contracts, device inventory and access lists.
Why should cameras and lift systems sit on a separate network?
Most of these devices run embedded software that cannot be updated, making them the easiest targets when exposed. Placing them in their own segment means they cannot be reached directly from an office workstation or from outside — the most practical way to reduce risk without replacing the equipment.
Our dues software runs on one PC. What is the risk?
When that machine fails, billing, collections and payment history go with it. At minimum you need automatic multi-copy backup, one copy held off site, and a tested restore. It is one of the smallest jobs with the largest effect.
The security post staff are not technical. What happens on a fault?
We set the expectation correctly from the start: the post reports, it does not resolve. With critical devices monitored, most faults reach us before a report does and are handled remotely.
Let’s look at where your site stands
In a free IT assessment we review the camera and technical system network, access rights, dues software backup and handover arrangements, and share the priority risks in writing.